Frequently asked questions

Everything you need to know about ordering, custom branding, decoration turnaround, delivery and returns. Still stuck? Reach us on WhatsApp or drop a note via Contact.

• What are your business hours?+

  We are open Monday to Friday, 9am–5pm SAST.

• How long does shipping take?+

  We ship across South Africa within 2–5 business days after payment is confirmed.

• What is your return policy?+

  Unused items in original packaging can be returned within 14 days of delivery for a full refund.

• How do I contact you?+

  Email hello@kwailekr.com or WhatsApp +27 82 323 4367. You can also use this live chat.